Noe Valley Pediatrics Email

It has come to my attention that not everyone has the Noe Valley Pediatrics Email address.

For all my blog readers, here it is NVPEDS@gmail.com
This address is monitored by the Nursing team.
Charity, Jen and myself check the email throughout the day during business hours ( and some of you know that I sometimes check it after hours, but you can’t count on that)

I do, however, have a love hate relationship with email.

It is not because of all the photos that we get of poop, rashy butts and mucous. ( and oh heavens you can not believe the photos we get)

The problem is when the email is used inappropriately


My worst email nightmare was most certainly the one that went
“Hey Nurse Judy, my child_____ is having some trouble breathing and I am really worried”

Please Please Please don’t do that.
The email is great for NON Urgent issues. The phone calls will always take higher priority and on a busy day we may not get to the email until later in the day. If you are having a serious emergency you need to call 911!

Another thing email is not good for is answering complex issues.
Unless you have a very simple question, we are probably better with a phone chat.
My best rule is that if you think it will take me more than 3 sentences to fully give you an answer , email us the question and the best time and number to reach you and one of us will get back to you

As scary as it may seem ( especially right before lunch....) The email is great for photos. There are times that we can actually figure out if something is worrisome and needs to be seen by looking at the image.

If you are sending us a picture, it is helpful to give us a call first so that the front desk staff can pull out your chart and let us know that there is an email waiting.

There is no doubt that email is great for simple non urgent questions and communication..

Hopefully this Gmail address won't have the same spam issues that we had with our old yahoo address ( how many times can someone be mugged overseas without getting pretty demoralized!)

Have a healthy week

Nurse Judy